Question 1

The system is asking me to confirm medical necessity for the KX modifier. What do I do?

Accepted Answer

Say "Yes" and the claim will enter our billing queue for verification.

Question 2

How do I document a "paper" report?"

Accepted Answer

Documentation for a "paper" report is done the same as any other visit but "zero" your procedures so that billing is not generated.

Question 3

I get a message that "Excess minutes have been applied to G-..... ?"

Accepted Answer

This is not an error. Some insurance carriers, including United HealthCare, convert Medicare Procedure Codes to their own single unit codes.  The system applies this automatically based on insurance coverage.  As long as your total time is correct, there is not an error.

Question 4

I need to make a change to the note!

Accepted Answer

Once a note is completed/signed by the therapist, it is "locked" for editing to protect the content and prevent any other user from making a change.    The signing therapist, however, can "unsign" a note.   Once a note is locked, you can return to the documentation and, where the "Sign" Icon is located, there will now be an "Unsign" Icon.    Enter the reason for the change and your password and you can make any revisions to the note.

Question 5

At sign off, I get a message that "The patient's charges are about to exceed the Medicare allowable amount. Click "yes" to confirm medical necessity". What do I do?"

Accepted Answer

Choose "yes" so you can sign off on the documentation. The note is automatically routed to our billing queue.